This McIntosh preamp is in great shape in all regards. Cosmetically, the only flaw is that some of the gold trim has rubbed off under the power button (see pictures) and a few small scratches. Aside from that, its in very good condition and operates as it should. Rest assured that it will be properly packaged to ensure a safe delivery. SHIPPING/PACKAGING: All orders ship within one business day. Also, we use only premium packaging materials and have even invested in a $5000 foam-in-place system. The bottom line is this... youll receive your item on time and in perfect condition regardless of how big, heavy, or delicate your item may be! WHATS INCLUDED IN THE SALE: You will only receive what is shown in the photographs. If you do not see it in the photos, it is likely not included in the sale. That includes manuals, packaging, power cords, etc. If you have questions about what is included, please ask before making a purchase and well be happy to clarify. RETURNS: This item includes a 30-day return policy! However, please note that it is your responsibility to ensure we receive the item in good condition. If a returned item is damaged or incomplete, we reserve the right to issue a partial refund. Also, the original shipping will only be refunded if the order was found to be not as described. If youve ordered the wrong item of simply changed your mind, the initial shipping price will not be refunded. ABOUT US: Our company, Ham & HiFi, is located in Sparks, NV. Almost everyone in the shop is a licensed ham operator, some of whom have been licensed for more than 50 years. Weve been selling used equipment on eBay for over ten years, and in that time weve received well over 24,000 reviews with a 100% positive feedback rating. Click here to visit our eBay Store and see what else is available!