Sony AV System 3 RM-SP400 Remote Control Spares Repairs Only + DVD Remote Description This Sony remote has battery leakage in the battery housing so this item is for spares and repairs only. The DVD remote does not have the same battery damage - the battery housing is O.K but the item has not been tested. Please consider this when bidding. _______________________________ * IMPORTANT SHIPPING INFO *We use DPD as our courier and they communicate with our buyers almost entirely by text or email. Please make sure that you have a mobile number or email address registered to your eBay account as this is the contact information they will use to communicate with you. Please note also that DPD make two attempts to deliver to your address. You will receive a text or email requesting further instruction after each of the two failed attempts. They allow a window of 24 hours to hear from you - if they do not hear back they will make a second attempt at the address, if they do not hear back again after the second failed attempt then the item is automatically returned to us here at Revitalise. We then have to re-send this item to you at our own cost. **If you have any delivery instructions that will help the driver find your property, please add them as note to buyer at point of transaction and we will endeavour to add these instructions to your shipment.** As a charity, we try to avoid all extra costs. For your own convenience and to keep our costs to a minimum, please monitor your text and email messaging and respond swiftly if you hear from DPD regarding a failed delivery attempt. Many thanks for your understanding in this matter. _________________________________________________________ Thank you for your interest – every purchase helps fund Revitalise Charity - respite holidays for disabled people and their carers. Please add us to your favourites!___________________________________________________ Questions? Feel free to message our eBay team. We operate from 9am-4:30pm Monday-Friday, we aim to respond to your query within 24 hours in operating hours. Postage? We aim to dispatch all items within 1-2 working days after payment received. Delivery normally takes 2-3 working days after dispatch but on some occasions, it may take a little longer.We do not post on a Bank Holiday.A tracking number will be provided. We use DPD as our courier and they communicate with our buyers almost entirely by text or email. Please make sure that you have a mobile number or email address registered to your eBay account as this is the contact information they will use to communicate with you. Please note also that DPD make two attempts to deliver to your address. You will receive a text or email requesting further instruction after each of the two failed attempts. They allow a window of 24 hours to hear from you - if they do not hear back they will make a second attempt at the address, if they do not hear back again after the second failed attempt then the item is automatically returned to us here at Revitalise. We then have to re-send this item to you at our own cost. As a charity, we try to avoid all extra costs. For your own convenience and to keep our costs to a minimum, please monitor your text and email messaging and respond swiftly if you hear from DPD regarding a failed delivery attempt. Many thanks for your understanding in this matter. _________________________________ We check there is no apparent damage, although some items may benefit from a clean and some surface marks and scuffs may be present. Not all items have the original box or packaging and please note that our photographs do form part of our description, so please check these carefully before bidding. We always try to use recycled packaging when available. Some of our listings are new items that have been donated and will be listed as New albeit pre-owned from our donors. We always try to accurately describe our items to the best of our ability, but we are not experts. Feel free to request more information. Please let us know if you are not entirely satisfied before leaving feedback - we will always try to resolve any concerns. All of the items sold by Revitalise are donated to us by our donors at one of our Charity Shops. We have 14 shops across Hampshire. __________________________________________ Frequently asked questions Can you combine my order?UK ordersYes, we can combine all UK orders. Please contact our team before paying for your order and we can amend your invoice for you.International OrdersWe use eBays Global Shipping Programme, whom manage all of our combined postage. At checkout, your items should automatically combine into one postage cost for you. Additional images? Once our items are listed they are wrapped and stored until sold. We are therefore unable to take extra images. How long does it take for my order to be dispatched?We aim to dispatch all items within 1-2 working days after payment received. Delivery normally takes 2-3 working days after dispatch but on some occasions, it may take a little longer. Collect location?Collection is available Mon-Fri 9am-4pm, from our retail shop in central Portsmouth: Revitalise 12-18 Charlotte Street, Portsmouth, Hants, PO1 4AJ. Parking opposite (paid). PLEASE CONTACT US PRIOR TO COLLECTION to arrange an agreed collection time. All eBay items are listed and filed away by the eBay team. The staff in the retail shop do not have access to eBay items and cannot find your item for you without notice. Can you hold items?No, unfortunately all orders must be dispatched once paid for. ____________________________________________________ Thank you for supporting Revitalise!