Home About Us Payment Shipping Returns Contact Us Same day dispatch VAT invoiceincluded 24 hours shipping option 60 days telephone support Free Shipping Genuine NEC RP-116 remote control & warranty VAT Receipt Included This item will be shipped via (Not Selected) upgrades available on checkout Item Description Condition: Seller refurbished Fully working with warranty. some minor marks/scratches might be present on the unit Same day dispatch VAT invoice included 24 hours shipping option 60 days telephone support Free Shipping About Us Payment Shipping Returns Contact Us About Us Resolve IT Services LTD is a UK registered business. We professionally refurbish a wide spectrum of I.T and Electronics. All sales include our Gold Standard technical support via phone and e-mail. Our qualified staff have a wealth of knowlege in the industry and can provide assistance on a wide range of equipment.Payment All items are shipped same day up to 12noon or within 1 working day if purchased after 12. Items will only be shipped once funds are cleared unless we have arranged a purchase order. We can accept the following payment types: 1.PayPal 2.Credit or Debit card over the phone 3.Cash on collection 4.Purchase Orders - These have to be arranged prior to sale. Please contact us by phone or via our support e-mail to arrange this. We send VAT invoices for all purchases. We dont accept Cheques or Money Orders.Shipping ALL items are shipped recorded. We usually dispatch items within 24-hours of payment. The rate table below only applies to items shipped with our courier as there is no extra charge with royal mail items. Buyers will be notified of dispatch within 24-hours and supplied with a tracking number if that applies. Why not upgrade your shipping option? Every item has a postage upgrade on the checkout , these are: Royal Mail 1st Class (1-3 Working days) UKMail 10AM (Guaranteed next day before 10AM) UKMail 12noon (Guaranteed next day before 12noon) Shipping Surcharges (UKMail items only - no surcharge on Royal Mail items) We can ship worldwide but buyers need to request a shipping quote prior to purchase Where items fall into Area 2 or Area 3,the surcharge will be automatically applied during checkout. These surcharges do NOT apply to items listed as Royal Mail 1st Class Standard or Royal Mail 2nd Class Standard. We use UKMail as well as some Royal Mail Services. It is the customers responsibility to ensure somebody is available to accept the delivery, or to contact the courier if a card is left (A card may not always be left). Any parcel returned to us as undelivered, either due to lack of response, or customer refusal will require an additional postage charge for re-delivery. The courier will attempt 2 deliveries the third will be charged and will require payment prior to delivery. Royal mail deliveries may take up to 14 working days to be delivered. We will accept no bad feedback in relation to slow delivery outside of this time scale. Every buyer has the option of upgrading to 24-Hr shipping on request (subject to charge) Average delivery times: Economy post : 3-5 Working days Royal Mail 1st Class: 1-3 Working days Royal Mail 2nd Class: 3-5 Working days UKMail 24 - 1-2 Working Days (Exluding Weekends) Customers are advised to read our returns policy before bidding. Charge Table & Terms effective 01/01/2019. This item is sent via: (Not Selected)Returns We hope you will be very happy with your item. If there is an issue or you have changed you mind please follow our returns process listed below. All returns have to be approved, so please contact us via one of the methods below: Item has arrived faulty: If there is an issue with your item and you believe it to be faulty we will help you as quickly as possible. The fastest methods to resolve your issues are in this order: 1. Open a support ticket for a premium service: (Link provided post sale) 2. Call our technical support, please see our opening hours below. 3. Contact us via Ebay 4. Use the EBay Contact Seller feature on the drop down next to you purchase (Please dont open a case as this is detrimental to our account) Item has been damaged in Transit: Although very rare due to our packing process some issues may occur. If the box is visibly damaged its very important you sign for the parcel as damaged. You may be required to send images to us showing any damage to your item. Please notify us through EBay or our direct e-mail (listed above) You have changed your Mind: Please notify us of this immediately. Although postage is listed as free there is a cost to us for sending items out. We therefore prefer to cancel the item before we ship. In this case the buyer will be responsible for return shipping costs and the items safe transit back to us. Please use the supplied returns label on all items or request an RMA from us before sending. Items received without this info cant be processed. Items that are sealed i.e. Hard Drives, RAM and Processors should be returned still sealed. If the package has been opened we may refuse a refund. Items that are sent with anti-static bags need to be returned inside them. We cant accept the return of static sensitive items if they are not inside an anti static bag.Contact Us Opening Hours Monday to Thursday 8:30am - 5pm Friday 8:30am - 2:30pm Saturday, Sunday, Bank Holidays Closed e-Mails and Messages sent outside of opening hours may not be responded to until were next open. Our warehouse is based in Somerset TA6 area. We are available on the phone for legitimate product questions or return issues during our opening hours. 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