Tested and cleaned, Remote controller not included BRAND: HITACHI CP-CX301WNBRIGHTNESS: 3100 ANSI LUMENSCONTRAST: 10000:1COLOUR: WHITEVIDEO MODES: HDMI / VGA 1024 x 768LAMP LIFE: 5000 NORMAL HOURS / 10000 ECO HOURSLAMP LIFE USED: 888 NORMAL HOURS USED If an item is faulty within warranty periodIf anything you have bought develops a fault within the warranty period, then the first thing to do is contact us through eBay email with details of the problem. They may be able to solve the problem straightaway, and if not will advise you further.If you then return the item and it is diagnosed faulty by our technicians, you will be able to request a refund , replacement or repair within 3-5 working days as long as the item is in stock at our warehouse.If we test it and there is no fault, then we will return the item to you, and you will have to pay the return postage.If the goods are faulty within 30 days we will offer the option of a full refund on the condition that the item is returned in the original condition that you received it. If you paid by card then this may take a few days to be returned as eBay control the refunds.